Our Homes

We offer a range of accommodation at Squared, including Homes for Independent Living and Homes with Support. We also work closely with private landlords to enable us to offer more homes for those that need them.
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Homes

We have a range of homes for people in need in our local community from bedsits and one-bedroom flats to family homes.

In 2025-2026 we had...

333
properties, which were Squared owned independent homes.
‍
14
new tenancies were created.

28
flats in our sheltered scheme for over 55s.

2
new tenancies were created for our sheltered scheme.

69
leased properties.

16
new tenancies were created.

12
‍
temporary accommodation scheme homes.
‍
2
new tenancies were created.

7
internal transfers.

6
nominations through the Local Authority.

1
mutual exchange.

6
anti-social behaviour cases reported.

2
customers who were assisted in successfully receiving large, backdated claims of Universal Credit.

A place to begin. A future to build.

Listen to how Jamal’s determination, a home and encouragement from Squared are helping him pursue his education and his ambition of a career in medicine.

Jamal’s
story

Landlord Services

We also work closely with private landlords to enable us to offer more homes for those that need them.

15

landlord lease renewals

6

new HMO leases

Homes with Support

Hostels

64

supported single occupancy rooms available

1,081

referrals were received last year

68

new customers supported

58

positive planned move ons

39

external positive move ons into private renting, social housing, Squared HMOs, family and friends or to university

128

customers have been accommodated this year

A sudden upheaval. A turning point.

When Abi became homeless, her education and ambitions were put on hold—listen to how a move to Squared’s female hostel marked a turning point in her story.

Abi's
story

High Sheriff's visit to Squared

In October we were delighted to welcome the then High Sheriff of Bedfordshire, Camilla King, to visit Squared. We discussed the broader housing landscape, including the challenges in Luton and South Bedfordshire and what we’re doing to provide high-quality services to our customers.

We also showed Camilla around our female hostel, where she sat down and spoke with one of our customers about her experience at Squared and her hopes for the future.  

Unaccompanied Asylum Seeker Children Service

This year we made the decision to close our Unaccompanied Asylum Seeker Children (UASC) service. We never make such a decision lightly, but we’re always considering how we can best utilise our stock to accommodate as many people as we can. After careful review, we decided that this accommodation could be better utilised as we were seeing a reduction in the number of referrals for the UASC service.

We were able to ensure that all customers living there positively moved on, including providing four of them with flats in our Transitional Flats accommodation.

Improving how we do things

The Hostel team's working hours were revised from the beginning of March 2026 to better align with other local support services, partner agencies, and departments within Squared. The change was implemented to improve service delivery, communication, and consistency for both customers and team members.

The revised working pattern resulted in several positive outcomes

Working hours were brought into line with local support services and internal departments, improving collaboration and joint working with external agencies and colleagues across Squared.

Customers benefited from a more consistent service, as they no longer had to wait for their allocated coach to come on shift. Instead, they were able to access support during standardised operating hours.

The number of team member handovers were reduced, minimising the risk of important information being missed and improving continuity of support.

Team members benefited from improved working hours, supporting team member wellbeing and work-life balance.

A consistent level of support was maintained for customers throughout the team's operating hours.

Team members were better able to support customers in attending appointments with external services due to increased alignment of working hours.

Teamwork and communication improved, with greater opportunities for collaboration, information sharing, and coordinated service delivery across the team.

Homes in multiple occupation (HMOs)

184

supported single occupancy rooms available

489

referrals received

250

new customers

200

refugees supported

88

customers moved on into private rented, or long-term affordable housing

Space to rebuild. Confidence to move forward.

Hear how Squared’s mother and baby project helped Brittany find a more supportive home for herself and her daughter, build her confidence and rediscover her self-worth.

Brittany’s
story

Time to Talk

By talking and being listened to by our in-house wellbeing therapist, customers can feel more equipped to overcome their challenges. We also provide team members support for their own wellbeing with reflective practice.
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In 2025-2026 we received:

18

new referrals to our internal therapy service

209

therapy sessions were conducted with our customers
Grace's
experience

Our Digital First Approach

This year we have consolidated and improved our housing management system, working across departments to ensure the system meets the needs of the organisation to drive efficiency and productivity.

Our current housing management system is cloud based and has more scope than our previous systems, upcoming development will provide further opportunities to bring in new functionality, further automate our processes and improve our services.  

Download your copy of our 2025-2026 Impact & Financial Report today.

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